SHIPPING & RETURNS

SHIPPING POLICY

At Lumora Fashion & Beauty Store, we're committed to providing a smooth and enjoyable shopping experience from checkout to delivery.

We proudly ship to customers worldwide.

Orders are processed within 2–8 business days.
Delivery times vary depending on the destination and local courier services.
Once your order has been dispatched, you'll receive a confirmation email with tracking details (where available).

Please note that delivery estimates may vary due to customs processing, public holidays or unforeseen courier delays.

Your satisfaction is important to us.

If you're not completely happy with your purchase, you may request a return within 07 days of receiving your order.

To be eligible for a return, items must be:

For hygiene reasons, certain beauty and personal care products cannot be returned once opened or used.

If your order arrives damaged, defective or incorrect, please contact our Customer Support team within 48 hours of delivery.

We'll work with you to resolve the issue as quickly as possible.

Approved refunds will be issued to the original payment method once the returned item has been received and inspected.

Please allow several business days for your bank or payment provider to process the refund.

If you have any questions about your order, shipping or returns, our team is here to help.

We aim to respond to all enquiries within 24–48 business hours.